Effective Date: November 2025
Company: i-Tech Business Group UK Ltd
Registered Office: Unit J, 334-340 Romford Road, London, E7 8BS, United Kingdom

  1. Order Processing

At i-Tech, we aim to dispatch all customer orders promptly and securely.
Orders are typically processed within 1–2 business days (Monday–Friday, excluding bank holidays). Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information.

If we experience a high volume of orders or require verification for your payment or delivery address, processing may take slightly longer. You will be notified immediately of any delay.

  1. Shipping Options & Delivery Estimates

We currently offer nationwide UK delivery through trusted courier partners.

Service Type

Estimated Delivery Time

Cost (incl. VAT)

Standard Delivery

2–4 business days

£4.99 (Free for orders over £50)

Express Delivery

1–2 business days

£9.99

Click & Collect (London)

Ready within 24 hours

Free

Delivery times are estimates and not guaranteed. External factors such as courier delays, weather conditions, or regional restrictions may affect delivery dates.

  1. International Shipping

We also deliver selected products to the European Union and international destinations.
International shipping charges and delivery times can be discussed on our WhatsApp (+44 741 47447 171) before checkout.

Please note that customs duties, import taxes, or brokerage fees are the customer’s responsibility. i-Tech is not liable for delays caused by customs processing.

  1. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your shipment directly through the courier’s website or our online order-tracking page.

  1. Packaging & Handling

All products are securely packed to ensure safe transit. For environmentally responsible operations, i-Tech uses recyclable packaging materials wherever possible.

  1. Delivery Issues & Damages

If your parcel arrives damaged or appears tampered with, please:

  1. Take clear photographs of the outer packaging and contents.
  2. Contact our support team within 48 hours of delivery at info@itechgroups.co.uk with your order number and photos.

We will open an investigation with the courier and provide a suitable resolution or replacement depending on the case.

  1. Incorrect or Incomplete Address

Please ensure your delivery details are accurate at checkout.
i-Tech cannot be held responsible for lost or undelivered parcels due to incorrect or incomplete addresses provided by the customer.

  1. Delays or Force Majeure

Occasionally, deliveries may be affected by circumstances beyond our control (e.g., courier delays, adverse weather, public holidays, or strikes). We will always notify customers of any anticipated delay and work to resolve the issue promptly.

  1. Customer Support

Our customer care team is available to assist with shipping inquiries, tracking updates, and delivery support.

Email: info@itechgroups.co.uk
Phone: 0208 150 6886

WhatsApp: +44 741 4747 171

Website: www.itechgroups.co.uk